 | Terms And Conditions |  |
About Us
Merry Meet!
We welcome you to the official Online Store of The Original Celtic Connection / R.A.W. Mackintosh - Suppliers of Magickal & Ritual Paraphernalia since 1983.
Based in Scotland we are focusing our work to bring you handcrafted spiritual products (Made in Scotland), concentrating especially on our own and unique handcrafted Spirit Boards, which have already attracted collectors worldwide and many more bespoke, handcrafted products (many not found elsewhere) and supply a wide range of magickal, holistic & ritual paraphernalia.
We are specialising in unique and handcrafted products, many are exclusively made for us and not found on any other website or store and new products are added frequently in various categories.
We are also offering everything you need for your Rituals, whichever path you may be walking, Wiccan, Pagan, Druid, Spiritual, Holistic, etc, bespoke Jewellry and Charms, hand-blended Potions and Oils and we are not stopping there - we are proud to also include spiritual healing products for your Pets.
We hope you enjoy browsing through our website and if you have any queries, please email us anytime.
With over 30 years experience in Arcane Traditions, you can be sure you are in expert hands.
We are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the store page.
Our Contact details:
R.A.W.Mackintosh
The Original Celtic Connection
Po Box 29171
Dunfermline
Fife
KY11 9TN
Scotland
United Kingdom
E-mail: customersupport@theoriginalcelticconnection.com
Customer Service Telephone: 0131 208 1159 |
Making A Purchase
Online Ordering:
Making an online purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.
You will then be directed to PayPal, where you can complete your purchase securely.For online ordering we prefer Paypal, through which we accept payment via all major Credit Cards and many different currencies.
Unfortunately we are not able to accept Credit Card payments over the phone at this moment, should this change we will announce this on the Home Page.
Ordering via Post:
If you would rather send a Cheque or Postal Order, please print out our printable Order Form, fill it in clearly and include your payment with your order. You can find our address under the About Us Link.
Please make cheques and Postal Orders out to: R.A.W.Mackintosh and send to:
R.A.W.Mackintosh
Po Box 29171
Dunfermline
Fife
KY11 9TN
If you wish to check availability of the products you wish to purchase, but wish to use a Postal ordering method, simply follow the online ordering process, (our system will let you know if an item is out of stock), then just transfer the products / numbers onto your printed out Order Form and send it to the address above. Alternatively you may also email or phone us to check availability.
A note to our international customers:
Various items/ products cannot be sent internationally due to very stringent custom regulations, i.e. Liquids, Powders, Herbs, Raisins, Plant/Organic material. These products are clearly marked within our website as excluded from international shipping ( marked as "UK only")
Our wooden items, i.e. Spirit Boards, can be oredered for international despatch, however some countries (especially Australia) have extremely stringent import and custom regulations. We do include on the custom label what the board is made of and how it has been treated by us (i.e., treated, varnished and waxed) and include a note inside the parcel as well. This may, however not be sufficient for some countries and we regretfully cannot give any refunds, if the Board gets seized by customs and/or destroyed.
At present there is no minimum order.
Disclaimer:
All products are sold as Curios only!
We do not give advise.
Occassionally we provide Guidelines about products and share knowledge that is commonly known and share commonly known beliefs.
We urge you to undertake your own research if purchasing products.
Products are supplied without instructions unless otherwise specified. If you are unsure how to use these items, please do not purchase them.
This site is hosted in the United Kingdom and complies with and is subject to United Kingdom law.
All sales are subject to UK law.
When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable. |
Shipping And Handling
Shipping and Handling
Our default Shipping Charges / Postal Charges vary depending on product weight and your location (please observe the variations) and are as detailed below:
For most products / our standard P/P is:
UK - £4.95 ( Royal Mail recorded)
EU - £5.95 ( European standard delivery, non insured, non trackable)
International - £6.95 ( International standard Air Mail delivery. non insured, non trackable)
Ouija / Spirit Boards ( Standard Size Boards), Candles ( Large Size, heavy Candles) and Crystal Balls:
UK - £4.95 ( Royal Mail recorded or Courier)
EU - £10.95 ( European standard delivery, non insured, non trackable)
International - £15.95 ( International standard Air Mail delivery. non insured, non trackable)
Glassware and Mirrors:
UK - £8.95 ( Royal Mail recorded or Courier)
EU - £10.95 ( European standard delivery, non insured, non trackable)
International - £15.95 ( International standard Air Mail delivery. non insured, non trackable)
We aim to despatch online orders within 7 working days (subject to stock availability and bespoke item schedule).
Personal cheques are subject to a 7 working day clearance before despatch of goods.
All our products leave our offices discretely packaged and should reach you in peak condition.
Should we expect a delay or if you ordered a bespoke hand made product, we will let you know an approximate time scale for your delivery.
A note to our international customers:
Various items/ products cannot be sent internationally due to very stringent custom regulations, i.e. Liquids, Powders, Herbs, Raisins, Plant/Organic material. These products are clearly marked within our website as excluded from international shipping ( marked as "UK only")
Our wooden items, i.e. Spirit Boards, can be oredered for international despatch, however some countries (especially Australia) have extremely stringent import and custom regulations. We do include on the custom label what the board is made of and how it has been treated by us (i.e., treated, varnished and waxed) and include a note inside the parcel as well. This may, however not be sufficient for some countries and we regretfully cannot give any refunds, if the Board gets seized by customs and/or destroyed.
Registered Post
If you require your goods to be sent to you by Special Recorded Delivery (Next Day Signed for Service) or Overseas Registered Post, then please add £4.50 to your order. For Overseas customers, please add £5.00 or $10.00 US for International Signed for postage. |
Delivery Schedule
Delivery Schedule
We aim to despatch online orders within 7 working days (subject to stock availability and bespoke item schedule).
Personal cheques are subject to a 7 working day clearance before despatch of goods.
All our products leave our offices discretely packaged and should reach you in peak condition.
Should we expect a delay or if you ordered a bespoke hand made product, we will let you know an approximate time scale for your delivery.
The more popular lines and products may involve a longer dispatch time, but we will always keep you informed of the progress of your order.
We will inform you as soon as possible if we find that an item you have order is out of stock and let you know when it is due to be back in stock .
For products that are no longer available or were the waiting time is beyond an acceptable length, we will issue you an immediate refund.
You will always be kept informed an updated of your Order progress.
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Back Orders
Back Orders
If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
For products that are no longer available or were the waiting time is beyond an acceptable length, we will issue you an immediate refund.
You will always be kept informed an updated of your Order progress.
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Credit Card Security
We use Paypal at present as our secure online payment merchant service.
This means, we do not hold or have access to any of your Credit Card details, just your shipping address to process your order.
Paypal is commited to consumer security and for further information about what and how Paypla protects you ( the consumer), please go to: www.paypal.co.uk |
Guarantee
Customer satisfaction is one of our prorities.
If you are looking for more information about a specific product or some general guidance, please feel free to phone or email us and we will get back to you, if you are unhappy with your purchase or simply have changed your mind, we will refund the full purchase price or exchange (please see Returns Policy for more details).
We are here to help you and make sure you are happy with your purchase and the service.
We would like you to be completely satisfied with your purchase, but we do understand that soemtimes items need to be returned or you have simply changed your mind.
We are here to help you to make this process as easy as possible.
In the event that you wish to return your purchase, please inform us within 7 (seven) Business days from your original purchase date and return the products with 14 (fourteen) days of your original purchase.
The full purchase price will be refunded to you, however returns postage ( the postage you pay to return the items back to us) will not be refunded.
If you wish to exchange a product for another item in our store, please let us know.
Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm
All goods are sold on a 'firm sale only' basis.
No medical, mystical or other guarantees are made in connection with any of our products or services. All goods are supplied professionally to the best of our ability, according to Arcane Tradition.
All products are sold as Curios only!
We do not give advise.
Occassionally we provide Guidelines about products and share knowledge that is commonly known and share commonly known beliefs.
We urge you to undertake your own research if purchasing products.
Products are supplied without instructions unless otherwise specified. If you are unsure how to use these items, please do not purchase them.
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Reaching Us If you need to reach us:
E-mail us using the link on the store page.
sales@theoriginalcelticconnection.co.uk
Phone: 0131 208 1159
Facebook: Raw Mackintosh
Skype: r.a.w.mackintosh
Or alternatively, you can write to us at:
R.A.W.Mackintosh
Po Box 29171
Dunfermline
Fife
KY11 9TN
Scotland - United Kingdom |
Privacy Policy We are committed to protect your privacy. Any information we gather is solely for the purpose of processing your order efficiently and remains private. Personal information will not be divulged to any third party.
R.A.W. Mackintosh do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.
Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes |
Returns Policy
Customer satisfaction is one of our prorities.
If you are looking for more information about a specific product or some general guidance, please feel free to phone or email us and we will get back to you, if you are unhappy with your purchase or simply have changed your mind, we will refund the full purchase price or exchange (please see Returns Policy for more details).
We are here to help you and make sure you are happy with your purchase and the service.
We would like you to be completely satisfied with your purchase, but we do understand that soemtimes items need to be returned or you have simply changed your mind.
We are here to help you to make this process as easy as possible.
In the event that you wish to return your purchase, please inform us within 7 (seven) Business days from your original purchase date and return the products with 14 (fourteen) days of your original purchase.
The full purchase price will be refunded to you, however returns postage ( the postage you pay to return the items back to us) will not be refunded.
If you wish to exchange a product for another item in our store, please let us know.
Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm |
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